1.Information We Collect
We collect only the information necessary to operate the platform effectively:
a) User-Generated Content
- Photos and descriptions of civic issues
- Comments and interactions on posts
b) Location Data
- Approximate or precise location (to tag issue location)
c) Account Information
- Mobile number (for OTP login)
- Basic profile details (provided by user)
d) Device Information
- Device type, OS, app usage data (for performance & debugging)
2.How We Use Your Information
We use collected data to:
- Enable users to post and share civic issues
- Route issues to relevant municipal authorities
- Improve app functionality and performance
- Maintain platform safety and moderation
- Provide status updates on issues (future feature)
3.Data Sharing
We do not sell user data.
However, we may share limited data in the following cases:
- With Government Authorities:
Issue-related data (photo, description, location) may be shared to facilitate resolution
- With Service Providers:
For hosting, analytics, or OTP services (under strict data protection agreements)
4.User Responsibility
Users must not upload:
- False or misleading information
- Personal or private property content without consent
- Offensive, abusive, or illegal content
CityVoice reserves the right to remove content or restrict users violating guidelines.
5.Data Security
We implement reasonable technical and organizational measures to protect your data. However, no digital platform can guarantee 100% security.
6.Your Control & Rights
You can:
- Choose what content to upload
- Edit or delete your posts (if feature enabled)
- Stop using the app anytime
7.Data Retention
- We retain data as long as necessary to operate the platform
- Data may be retained for legal or operational purposes
8.Policy Updates
This Privacy Policy may be updated from time to time. Continued use of the app means acceptance of updates.